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PARC Customer Satisfaction Survey results – May 2024 

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC. 

We have reviewed your feedback, and below is an infographic summary of the results.  
Pleasingly, we saw increases across most areas, including quality of the facility, safety of the facility and the likelihood to continue your PARC membership. We loved seeing that when you think of PARC, “FRIENDLY” and “FUN” are the top words that come to mind, across all membership and casual visitor categories.  

Our last survey also identified areas for us to concentrate our efforts on. Pleasingly your rating across these focus areas improved from the last survey, in particular access and quality of gym equipment, maintenance and cleanliness and PARC Swim Success.  

Areas for focus identified in this survey include consistency, our booking system, and challenges with the car park. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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We've truly got some amazing members here at PARC!

Absolutely impressive from Rowland here who at the young age of 78 smashed out a plank time of 11 minutes and 9 seconds during our My Purpose Challenge!

Let's also give a huge shoutout to all our winners of the extra gym challenges below!

🥇 🚴‍♀️Highest RPM: Harry B - 162 rpm
🥇 💪 Pull Ups: Cayden H - 20 pull ups
🥇 🙌 Deadhang: Manny - 2:41 minutes
🥇 🏋️‍♂️ Plank: Rob - 12:07 minutes
🥇 ⛷ Distance on the Skierg: John G - 259 metres

Huge achievements all round, go PARC fam!

 #parcfrankston #frankston #frankstoncity #frankstonnorth #frankstonbeach #mornington #morningtonpeninsula #gymchallenge #gymchallenge #gymchallenges #plankchallenge #pullupchallenge #pullupchallenge #mypurpose
⭐ Pyjama Day at PARC Childcare ⭐️

Our Childcare team and kids stayed cosy today by wearing their pyjamas to help raise funds for children in foster care. 🧸

The money raised today will help the Pyjama Foundation empower children in foster care as they provide important learning skills to children living in out-of-home care and fund educational resources.

It was a fun day for the Childcare team and our littlest PARC members, who enjoyed hanging out in their comfy pyjamas while raising awareness for such an important cause. 💛

 #parcfrankston #frankston #FrankstonCity #frankstoncity #frankstonsouth #nationalpyjamaday #pyjamaday #childcarelife #childcareproviders #childcareadventures
💪 Small Group Training Come and Try this Saturday 20 July 💪

We’ve added 2 more sessions due to popular demand! Come down this Saturday and meet the team at our Small Group Training sessions at 8am or 9am. 🤩

Try our semi-personal group training delivered by our experienced PARC personal trainers you know and love. ❤️

Book now via our member portal in the link in our bio. 📎

#parcfrankston #frankston #frankstoncity #smallgrouptraining #personaltraininggym #comeandtry #gymwork #mornington
Our limited edition PARC hoodies are still available! 🤩

Whether you’re working out, chilling at home, or just out and about, these hoodies are the perfect addition to your winter wardrobe. 🙌

We have limited stock available so be sure to get yours before they’re gone. 💨

#parcfrankston #frankston #frankstoncity #frankstonbeach #mypurpose #merchdesign #merchdrop #mornington
A huge thank you to all our incredible members who participated in the PARC My Purpose Challenge! 🎉 

Your dedication and motivation to complete the Challenge was inspiring, we hope you all had fun and were able to find your Purpose at PARC this winter. We appreciate everyone who got involved, and to those who participated in our extra Gym challenges.

We're excited to announce that the winners of the 100 PARC Sports Bags have been drawn! 🏆 Please check your email to see if you're one of the lucky winners. Only successful bag winners will receive an email. 

Thank you for being a part of the PARC My Purpose Challenge. Keep pushing towards your goals and stay motivated. 
Well done you, keep it up! 💪 
 
#PARCfrankston #frankston #frankstoncity #frankstonsouth #frankstonbeach #mypurpose #gymchallenge #gymwin #prizedraw
Thank you for your patience as we underwent essential and planned maintenance and replacement works in the Main Pool Hall. We can confirm that the pool is back open, and operating as normal.

There are still some impacted services, see which services remained impacted below:

OPEN:
✅ Main Pool
✅ Leisure / Learn to Swim Pool
✅ Toddler Pool
✅ Warm Water Pool
✅ Sauna, Steam Room and Spa

CLOSED:
❌ Aquatic Playground - expected reopen 29 July
❌ Waterslides - expected reopen 29 July
❌ Cafe - expected reopen to be advised

We appreciate your understanding and patience as we work to enhance your PARC experience. 

 #parcfrankston #frankston #frankstoncity #frankstonsouth #maintenancematters #closures #reopen #works
❗Cafe Closure ❗️

Due to reactive maintenance we will unfortunately be closing our cafe until further notice.

If you usually grab your coffee or snack at the Café during your visit, please make other arrangements.

We sincerely apologise for any inconvenience, and thank you for your ongoing understanding.

 #parcfrankston #frankston #frankstoncity #frankstonsouth #frankstonnorth #cafè #café #closure #reactivemaintenance

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