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PINES Customer Satisfaction Survey Results 2026

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities. 

Pleasingly, we saw an overall increase in the likelihood to recommend and likelihood to visit Pines again next season.  

The survey identified areas where we had improved from last season, including our kiosk service and offering, safety and security, as well as our online booking system for group bookings.  

There were some areas of focus highlighted, including opening hours of the facility and facility maintenance.  

We have summarised the key themes of the survey results into an infographic which you can view here. 

Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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2 Minutes. Big impact. Have your say on PARC Swim.

We’ve been working hard to improve the PARC Swim experience – and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey.

The details:
🕐 Takes just 2–3 minutes
📆 Open until 26 April
💬 Responses are confidential
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers.

Complete the PARC Swim Pulse Survey via the link in our bio.

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2 Minutes. Big impact. Have your say on PARC Swim. We’ve been working hard to improve the PARC Swim experience - and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey. The details: 🕐 Takes just 2–3 minutes 📆 Open until 26 April 💬 Responses are confidential 🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. Complete the PARC Swim Pulse Survey via the link in our bio.

It`s the last week of school holidays! 🍂

Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more!

We can`t wait to see you at PARC! 🤩

#splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

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It's the last week of school holidays! 🍂 Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more! We can't wait to see you at PARC! 🤩 #splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

Survey: What do you gain from attending our facilities?

At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection.

This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC:

💪 Impacts your physical health and mental wellbeing
💙 Helps you feel connected to community
⭐️ Adds value to you or your family’s life

Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone – Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people.

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

Thank you for helping us build an even stronger, healthier community 💙

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Survey: What do you gain from attending our facilities? At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection. This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC: 💪 Impacts your physical health and mental wellbeing 💙 Helps you feel connected to community ⭐️ Adds value to you or your family’s life Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone - Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people. The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio. Thank you for helping us build an even stronger, healthier community 💙

Our inflatable obstacle course, Splash Island, is back in the pool these school holidays!

Don`t miss the fun – book your spot today! 🤩

💧 Sessions run weekdays of the school holidays
⭐️ Bookings are essential and open 3 days prior to sessions via our Customer Portal

Visit our website to learn more about pricing and booking information.

#parcfrankston #schoolholidayfun #schoolholidayactivities #thingstodomelbourne #frankstoncity

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Our inflatable obstacle course, Splash Island, is back in the pool these school holidays! Don't miss the fun - book your spot today! 🤩 💧 Sessions run weekdays of the school holidays ⭐️ Bookings are essential and open 3 days prior to sessions via our Customer Portal Visit our website to learn more about pricing and booking information. #parcfrankston #schoolholidayfun #schoolholidayactivities #thingstodomelbourne #frankstoncity

Party in the Park is back! 🥳
Come down to Cruden Farm on Sunday 12 April from 10am-3pm, and enjoy a day out of family fun at Party in the Park! Spark your imagination by dressing up as your favourite superhero character, and enjoy a range of free activities, rides, and entertainment.

Our fabulous trainers, Kristy and Jess will be on stage at 1:15pm to get you all moving and grooving 🤩

Don`t miss out!

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Party in the Park is back! 🥳 Come down to Cruden Farm on Sunday 12 April from 10am-3pm, and enjoy a day out of family fun at Party in the Park! Spark your imagination by dressing up as your favourite superhero character, and enjoy a range of free activities, rides, and entertainment. Our fabulous trainers, Kristy and Jess will be on stage at 1:15pm to get you all moving and grooving 🤩 Don't miss out!

We have unbe-leaf-able fun planned for you these school holidays! 🍂

It`s the first day of our school holiday program! Slip, slide and splash your way through a day of family fun at PARC. Come down and join in the fun!

🍁 Our inflatable obstacle course, Splash Island (bookings essential)
☀️ Rafter waterslides
💧 Aquatic Playground
😎 Scavenger hunt
🎈 Balloon entertainment and face painting
🙌 Prizes and giveaways

Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

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We have unbe-leaf-able fun planned for you these school holidays! 🍂 It's the first day of our school holiday program! Slip, slide and splash your way through a day of family fun at PARC. Come down and join in the fun! 🍁 Our inflatable obstacle course, Splash Island (bookings essential) ☀️ Rafter waterslides 💧 Aquatic Playground 😎 Scavenger hunt 🎈 Balloon entertainment and face painting 🙌 Prizes and giveaways Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

Happy Easter to our wonderful PARC Community! 🐰🐣

We hope your day filled with treats, chocolate and happiness. 😊

A friendly reminder that we are open today with reduced operating hours. Our centre is open today and tomorrow from 7am-7pm.

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Happy Easter to our wonderful PARC Community! 🐰🐣 We hope your day filled with treats, chocolate and happiness. 😊 A friendly reminder that we are open today with reduced operating hours. Our centre is open today and tomorrow from 7am-7pm.

Bookings for Splash Island now open! 🍂

Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike!

📅 Dates: Tuesday 7 April – Friday 17 April.
🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm)
🤩 Cost: $6.50 per person (for Splash Island, plus pool entry)
🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal.

Visit our website to learn more about pricing and booking information.

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Bookings for Splash Island now open! 🍂 Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike! 📅 Dates: Tuesday 7 April – Friday 17 April. 🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm) 🤩 Cost: $6.50 per person (for Splash Island, plus pool entry) 🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal. Visit our website to learn more about pricing and booking information.

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