Customer Satisfaction Survey results – The movers and the shakers.

We run our customer survey every 6 months. With this feedback, we identify key areas to focus on to improve the experiences, programs and services we offer, living our commitment to continuous improvement.

Compared to our last survey, we are pleased to share that we saw significant improvement in the:

🏊‍♂️ Availability of aquatic programs and classes
🏋️ Availability and access to group fitness classes
📱 90% Rated the app experience as neutral, good or excellent

For a summary of the results, check out the Customer Satisfaction Infographic via the link in our bio

#PARCFrankston

Loneliness Awareness Week 🤝

This week is Loneliness Awareness Week, a time to come together, support one another, and promote meaningful social connection.

We are proud to share from our recent customer satisfaction survey that our members and guest say PARC is beneficial for their mental health and wellbeing.

Thank you to our incredible PARC community showing up for each other every day. Together, we’re creating a space where no one feels alone. 💙

#PARCFrankston #PINESFrankston #PARCcommunity #lonlinessawarenessweek #yourpeople #neveralone #fitnesswithfriends

💙🛟 Pool Lifeguard Appreciation Day 🛟💙

Today we would like to recognise and celebrate our amazing lifeguards. Thank you for all your hard work, so that we can exercise, play and enjoy the water safely.

We are proud to share from our recent customer satisfaction survey that our members and guest rate PARC lifeguards, 8.7 out of 10 for feelings of safety when in and around water.

Whether you`re training or patrolling our pools, thank you to all our incredible lifeguards for your hard work.

#PARCFrankston #Lifeguards #Appreciationday #Waterssafety

🏊 50m Pool reopening Monday 28 July. Water temperature is cooler than usual 🏊

Woo hoo, we`re back! 👏👏👏

We’re excited to confirm that our 50m pool will reopen, as planned, tomorrow Monday 28 July from open at 5.00am!

A huge thank you for your patience and support over the past four weeks while we completed essential tile replacement works. The upgrades are now finished and the pool is looking fantastic. The space is now even safer and more enjoyable for all our swimmers.

However, due to an unexpected and unrelated issue with our boiler system, the water temperature will be a little cooler than usual for the first few days. While it’s perfectly safe to swim, it may not suit everyone.

Here’s what you need to know:
💦 The pool is open for lap swimming and recreational use from tomorrow morning, Monday 28 July
💦 The water will feel a few degrees cooler than usual (wet suits optional 😉)
💦 Programming in the 50m pool is on hold for now, including: PARC Swim lessons (those scheduled in the 50m on Mon 28 & Tues 29 July) and Aqua Group Exercise classes (remaining in the Warm Water Pool).

We’re working hard to return temperatures to usual, and hope to resume programming on Wednesday 30 July.

For all the details, please check out our blog here: https://parc.peninsulaleisure.com.au/alerts/important-centre-update-main-50m-pool-closure-30-june-27-july/

Thanks again for your support and understanding over the past month. We are so excited and can’t wait to see you back in the pool (even if it is a bit cool!)

PARC’s Customer Satisfaction Survey results are in! ✅

Your feedback is crucial in helping us improve the experiences, programs and services we offer here at PARC.

We are happy to say that PARC saw increases in:

– PARC Swim satisfaction
– Quality of teaching and instruction provided in group exercise classes
– And respondents believe their PARC membership is important to their overall wellbeing

A summary of the survey results, including most improved and areas of focus, can be found in the PARC results infographic via the link in bio

#PARCFrankston