Do I need a PARC membership, or can I purchase Reformer Pilates only?

Access to Reformer Pilates is included with a PARC Full Access membership. This gives you unlimited use of the dedicated Reformer Studio, access to virtual and on-demand classes, and full access to all PARC’s facilities.

A Reformer-only membership is not available.

PARC Reformer access is included in these PARC Full Access membership variations:

• PARC Active Life Memberships (over 60s) 
• PARC Active Teen Memberships (16-17 year olds)
• PARC Active Pathways Memberships
• PARC Full Access Corporate Memberships
• PARC Full Access Concession Memberships
• PARC Full Access Foundation Memberships

How do I upgrade to a Full Access membership?

To upgrade to a PARC Full Access membership simply come in centre and head over to our sales desk in front foyer and our friendly sales team can organise a change of membership.

Can I buy single sessions?

Yes, you can attend PARC Reformer on a casual basis, as per the usual Group Exercise price and process. Bookings open for non-members 2 hours prior to each class.  

Is there a free trial or introductory offer?

If you wish to take a look, please book in a membership sales tour via out website. 

What is the cancellation or refund policy?

Your same membership Terms and Conditions apply. You can cancel your Full Access membership with 28 days’ written notice, per clause 6.8 of your membership agreement. Terms and Conditions

How do I book a class?

Our Reformer classes will run seven days a week, with a range of class times to suit different schedules. The full timetable will be released closer to launch, and you’ll be able to view and book classes via the PARC Member Portal or App. Additionally, our Virtual On Demand classes will allow members to book a bed and complete a session at a time, and for a duration, that suits you.

How do I cancel a class?

If you are unable to attend your class, please withdraw at least 2 hours prior to the class allow other members the opportunity to join the class. Videos showing how to withdraw from your class can be found below:

• HOW TO WITHDRAW VIA THE APP
• HOW TO WITHDRAW VIA THE CUSTOMER PORTAL

What is a virtual? And what is an on demand session? What is the difference?

Enjoy the flexibility of Reformer Pilates on your schedule with our Virtual and On-Demand Sessions. These sessions allow you to work out at a time and for a duration that suits you.

Virtual Kiosk Classes: Seven beds are equipped with Virtual Kiosks. Each Kiosk has over 800 workouts ranging from 15 to 60 minutes, with many different formats. Simply book your Virtual Kiosk Bed (outside of live class times), then scan your band on the way in. Please remember to bring Bluetooth headphones so you can hear the Virtual Instruction. 

On-Demand Access: Eight beds are set up to be used freestyle, on your own, outside of live class times. Simply book your On-Demand Bed (outside of live class times), then scan your band on the way in. 

New to Virtual or On-Demand? Before you do your first Virtual Class, you will need to watch our Virtual Induction video. This allows you to get comfortable with the reformer beds and movements at your own pace. This session also walks you through all the safety requirements of using the bed outside of a live class with a qualified instructor. This video is mandatory before your first virtual class. 

How do I book a Virtual Kiosk Class?

Seven beds are equipped with kiosks. Book your spot, bring Bluetooth headphones, and choose from over 800 workouts ranging from 20 to 60 minutes. We recommend watching the introductory video to help you set up your reformer bed and if you’re new to reformer, starting with the Beginner series.

Virtual Kiosk classes can be booked via the Xplor member portal or the Xplor app. Simply choose the PARC Reformer booking calendar, select your day, preferred start time and duration of class. You will be assigned a specific Reformer Bed for your virtual class and you will need to ensure this is the bed that you use when you arrive for your class. Remember to bring your headphones to connect to the kiosk and join the class.

How do I book an On Demand Access session?

On Demand access can be booked via the Xplor member portal or the Xplor app. Simply choose the PARC Reformer booking calendar, select your day, preferred start time and duration of session. You will be assigned a specific Reformer Bed for your On Demand session and you will need to ensure this is the bed that you use when you arrive for your class. On Demand access means you will have a bed to use, but you will need to have your own training plan or exercises to complete. There will not be any instructor or class plan available for you to follow. This service is recommended for members with good prior experience of PARC Reformer.

How far in advance can I book?

Bookings open 74 hours before the class for Full Access members.

Bookings open for non-members 2 hours prior to each class.  

How do I check in for a Group Exercise class?

To ensure you are attended to your Group Exercise class, scan your membership band at the Reformer Studio entry gates. This will mark your attendance. If this does not work, please speak to your instructor to have your name marked off. 

What happens if I miss a class?

To help ensure everyone has the best chance of getting into a class, we ask members to cancel at least 2 hours in advance if they can’t make it. If you late cancel (within 2 hours) or no-show three times, your online booking access will be paused for one week – though you’ll still be able to book through reception. This helps us maximise class availability and keep things fair for all members.

Is there a waitlist?

PARC Group Exercise does not currently offer waitlists.

Do I need experience to join?

No. All classes include beginner options. We also offer beginner-specific classes, called Foundation Flow.

Who are the instructors?

Our certified Reformer Pilates instructors, who are already part of our PARC Group Exercise team that our members know and love.

How long are the classes?

All instructor-led Reformer Pilates classes run for 50 minutes. If you’re using the Virtual or On-Demand option, you’ll be able to choose from a range of class durations – 20, 40, or 60 minutes – so you can fit a workout into your schedule, no matter how much time you have.

What types of classes are available?

Our Reformer Pilates classes will run seven days a week, with a variety of times to suit different schedules. You’ll be able to view and book classes via the PARC App or Member Portal once the timetable is released.

We’re introducing four new instructor-led formats:

• Foundation Flow – ideal for building confidence and technique
• Strength – focused on controlled, muscle-building movements
• Cardio – faster-paced sessions to elevate your heart rate
• Athletic – dynamic, fitness-inspired workouts to challenge your whole body

You’ll also have access to Virtual classes and On-Demand sessions, offering over 20 additional class styles and a variety of durations to suit your needs – from 15 to 60 minutes.

Do I need to bring anything?

Yes. Please bring grip socks (available for purchase at reception), a towel, and a water bottle.

For virtual classes, please bring Bluetooth headphones.

Are lockers available?

Open cubbies are available in the Studio. Secure lockers are available in the Centre.

Is the studio accessible to people with injuries or mobility limitations?

We recommend consulting a medical practitioner first. Instructors can offer modifications, but these are not rehabilitation sessions.

Is there an induction required?

Our new PARC Reformer Studio is a new space, and therefore you will be asked to complete a short induction during your first class booking. This is to ensure we provide you with all the necessary information to help you get the most out of your PARC Reformer experience.

Are classes suitable for pregnancy or post-natal?

We do not offer pregnancy-specific classes. If you are pregnant and already experienced in Reformer, please inform your instructor before class.

Are there age restrictions?

Yes. Participants must be 16+ years.

When will the studio officially open?

The new PARC Reformer Studio will officially open on Thursday, 29 May.

What are the class times and operating hours?

Our Reformer classes will run seven days a week, with a range of class times to suit different schedules.

The full timetable will be released closer to launch, and you’ll be able to view and book classes via the PARC Member Portal or App. Additionally, our Virtual On Demand classes will allow members to book a bed and complete a session at a time, and for a duration, that suits you.

How many beds are available per class?

16 industry-leading reformer beds.

I want to provide feedback on the new studio

We welcome your feedback! Please share your thoughts with our team via member.experience@peninsulaleisure.com.au. Your input is important to us.