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PARC Customer Satisfaction Survey Results, October 2025

PARC Member and User Survey, completed October 2025 

Thank you to everyone who participated in our recent Customer Satisfaction Survey! Your feedback plays a vital role in helping us continually improve the experiences, programs, and services we deliver at PARC.

Pleasingly, we saw increases across all areas, including the below:

  • Overall satisfaction with PARC = 8.15 /10,
  • Likelihood to renew your PARC membership in 12 months = 8.16 / 10
  • Overall likelihood to recommend PARC = 7.99 / 10
  • Feelings of safety, comfort and or support from lifeguards = 8.9 / 10
  • The efforts of PARC to make members feel part of the facility 8 / 10  

To view our in depth results, download the PARC Member and User Survey infographic here. 

PARC Swim Member Survey, completed October 2025 

Thank you to all our PARC Swim families for sharing your feedback in our recent PARC Customer Satisfaction Survey.

Pleasingly, we also saw increases in these key metrics:

  • Overall Satisfaction with PARC Swim increased to 7.67 / 10
  • Likelihood to Recommend PARC Swim increased to 7.89 / 10
  • Overall satisfaction with the administration of PARC Swim increased to 7.6/10
  • Overall Satisfaction with PARC general facilities and services increased to 8.3 / 10

To view our in depth results, download the PARC Swim Member infographic here. 

Thank you again for your feedback. We truly value your insights and will take the time to carefully consider them as we move into our next planning phase.

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Expressions of Interest are open for our Teen Can Swim program 🏊

📅 5 Week Can Swim Program, commencing Monday 17 August
🏊 Who: Teenagers aged 13-17 with little to no swimming experience or confidence
🕣 Commitment: 1x 45minute session per week, over 5 weeks
🩵 Cost: Fully subsidised by Peninsula Leisure and Frankston City Council

Expression of interest will be closing Sunday 9 August. Visit Peninsula Leisure’s website, via the link in our bio, for more information.
That's not quite what we meant... 😅

#PARCFrankston #funny #silly #PARC
Have you tried one of our yummy treats from the Café? 🧁

Next time you're in Centre, make sure to pop by the Café and grab one of our delicious cakes or muffins!
Aussie! Aussie! Aussie! 💚💛

This week, our PARC Swim team have organised some Commonwealth Games themed fun, to celebrate our Aussie athletes, who are absolutely dominating this year! 🥇

To celebrate, our PARC Swim teachers will include a small segment in this week’s lessons, using our snakes and ladders game, aligning a swimming activity with a participating sporting event 🏊🏃

Make sure to check out our activity table, and show support for Australia, or any other participating country by wearing their colours to your lesson this week! 
Have you heard of Habit Stacking? 🤔

It's a great way to add movement into your day by pairing small exercises with habits you already do - helping you be active and achieve 30-20-2, even when life is busy!

You can incorporate simple exercises into your daily task, such as:
- Squats while the kettle boils - turn waiting time into movement time.
- Calf raises while brushing your teeth - two minutes of strength, twice a day.
- Lunges down the hallway - every trip becomes a mini workout.
- Marching on the spot while folding laundry- complete some of your vigorous or moderate exercise every trip.
- Glute squeezes while sitting at your desk - perfect for busy workdays.

Remember, all movement counts 🙌

For more information about 30-20-2, or helpful resources and workouts to get you moving, head to our Digital Hub.
We go wherever the wind takes us, and it always leads us back here 🩵

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