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PARC Customer Satisfaction Survey Results, October 2025

PARC Member and User Survey, completed October 2025 

Thank you to everyone who participated in our recent Customer Satisfaction Survey! Your feedback plays a vital role in helping us continually improve the experiences, programs, and services we deliver at PARC.

Pleasingly, we saw increases across all areas, including the below:

  • Overall satisfaction with PARC = 8.15 /10,
  • Likelihood to renew your PARC membership in 12 months = 8.16 / 10
  • Overall likelihood to recommend PARC = 7.99 / 10
  • Feelings of safety, comfort and or support from lifeguards = 8.9 / 10
  • The efforts of PARC to make members feel part of the facility 8 / 10  

To view our in depth results, download the PARC Member and User Survey infographic here. 

PARC Swim Member Survey, completed October 2025 

Thank you to all our PARC Swim families for sharing your feedback in our recent PARC Customer Satisfaction Survey.

Pleasingly, we also saw increases in these key metrics:

  • Overall Satisfaction with PARC Swim increased to 7.67 / 10
  • Likelihood to Recommend PARC Swim increased to 7.89 / 10
  • Overall satisfaction with the administration of PARC Swim increased to 7.6/10
  • Overall Satisfaction with PARC general facilities and services increased to 8.3 / 10

To view our in depth results, download the PARC Swim Member infographic here. 

Thank you again for your feedback. We truly value your insights and will take the time to carefully consider them as we move into our next planning phase.

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A little sneak peek into mornings at PARC Fit Outdoor 👀

Registrations are still open, so if you want to join in the fun, sign up and join us for our next session on Friday morning!

#PARCfrankston #Frankston #PARCFitOutdoor

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A little sneak peek into mornings at PARC Fit Outdoor 👀 Registrations are still open, so if you want to join in the fun, sign up and join us for our next session on Friday morning! #PARCfrankston #Frankston #PARCFitOutdoor

Did you know Dry Needling/Accupuncture is available from the Compass Allied Health team, located in our Allied Health Suites

Dry needling is a technique where a very fine needle is gently inserted into tight or painful muscles to release “knots” (trigger points). These tight spots can cause pain, stiffness, and reduced movement.

The goal? It help muscles relax, move better, and feel less painful.

Who can benefit?
• Athletes & active people
• Anyone with tight or stiff muscles
• Desk-related neck or back pain
• Headaches, sciatica, jaw pain (TMJ), or joint issues

Curious if dry needling is right for you? Get in touch with Compass Allied Health to book an initial consult with Jack (Giac).

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Did you know Dry Needling/Accupuncture is available from the Compass Allied Health team, located in our Allied Health Suites Dry needling is a technique where a very fine needle is gently inserted into tight or painful muscles to release “knots” (trigger points). These tight spots can cause pain, stiffness, and reduced movement. The goal? It help muscles relax, move better, and feel less painful. Who can benefit? • Athletes & active people • Anyone with tight or stiff muscles • Desk-related neck or back pain • Headaches, sciatica, jaw pain (TMJ), or joint issues Curious if dry needling is right for you? Get in touch with Compass Allied Health to book an initial consult with Jack (Giac).

⭐️ Swimming for a cause: Meet Clinton Hosie ⭐️

This February, PARC Aquatic Access member Clinton Hosie is taking on a new challenge – swimming 14km to raise funds for the Starlight Children’s Foundation as part of their Super Swim.

Every minute of every day, a child in Australia is admitted to hospital. Clinton is diving in to help bring joy, laughter, and comfort to sick kids when they need it most.

We love seeing you at PARC putting in the laps, Clinton – your dedication in and out of the pool is inspiring.

Good luck, have fun, and thank you for swimming for such an important cause!

Learn more about the Starlight Super Swim: https://superswim.org.au/

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⭐️ Swimming for a cause: Meet Clinton Hosie ⭐️ This February, PARC Aquatic Access member Clinton Hosie is taking on a new challenge - swimming 14km to raise funds for the Starlight Children’s Foundation as part of their Super Swim. Every minute of every day, a child in Australia is admitted to hospital. Clinton is diving in to help bring joy, laughter, and comfort to sick kids when they need it most. We love seeing you at PARC putting in the laps, Clinton - your dedication in and out of the pool is inspiring. Good luck, have fun, and thank you for swimming for such an important cause! Learn more about the Starlight Super Swim: https://superswim.org.au/

Still buzzing from the Waterfront Festival! 🎡

What an absolutely incredible event! A massive congratulations to our Frankston Skatepark team for pulling off such an massive activation. It was fantastic to see so many local riders on the half pipe, and seeing our community rally around them and enjoying the mini skate lessons!

Rotary Peninsula 2.0`s annual Duck Derby was full of fun and chaos! It was so much fun cheering on our very own duck, Percy and Hydro, to the finish line.

Thank you so much @waterfrontfest for having us! We can’t wait for next year!

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Still buzzing from the Waterfront Festival! 🎡 What an absolutely incredible event! A massive congratulations to our Frankston Skatepark team for pulling off such an massive activation. It was fantastic to see so many local riders on the half pipe, and seeing our community rally around them and enjoying the mini skate lessons! Rotary Peninsula 2.0's annual Duck Derby was full of fun and chaos! It was so much fun cheering on our very own duck, Percy and Hydro, to the finish line. Thank you so much @waterfrontfest for having us! We can’t wait for next year!

💙 Happy Valentine’s Day from the PARC Team! 💙
We wanted to take this moment to shout out someone very special in our hearts… YOU!

Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members.

We 💙 you!

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💙 Happy Valentine’s Day from the PARC Team! 💙 We wanted to take this moment to shout out someone very special in our hearts… YOU! Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members. We 💙 you!

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