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PARC Customer Satisfaction Survey Results – June 2025

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC 
  • Overall satisfaction with PARC Swim
  • Likelihood to continue PARC Membership
  • Likelihood to recommend PARC
  • Many of our members state that their PARC membership is beneficial for their mental health and wellbeing

Areas for focus identified in this survey include education around personalised support and PARC Swim support. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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We’re open on Cup Day, Tuesday 4 November. Come down with the family for a swim or get your workout in!

Centre: 7am – 7pm 
Waterslides: Closed
Café: 8am – 5pm 
PARC Swim: No lessons 
Group Exercise: Reduced timetable — book your spot via the Customer Portal or the Peninsula Leisure Xplor app. 
PARC Plus: Keep up your routine with our on demand digital Fitness Platform, PARC Plus. 

We look forward to welcoming you in Centre! 

#PARCfrankston #melbournecuppublicholiday #publicholidayhours #gymfrankston #swimmingpoolfrankston
Meet Nancy 👋

Nancy shares her thoughts on PARC and why she's loving her small group sessions!

We love hearing this! 💪 Small group training at PARC is all about getting stronger together with good vibes, great workouts, and a supportive crew.

Thinking about giving it a try? Come speak with one of our friendly gym staff.

#PARCFrankston #PARCcommunity #GroupGoals #FeelGoodFitness #TrainTogether
Our beautiful PINES opens this weekend. 🎉💚

We'd love to see all our PINES Passionates this Saturday 1 November for our opening weekend!

All PARC members get access to this award winning pool as part of their membership, so be sure to check it out for a dip this season!

We hope to se you there!

#PARCFrankston #Pines
When your Pilates instructor is like, "Don't worry, only 8 more" 🤣🤣 Happy a happy, healthy and active weekend PARC crew
Thanks for having us today Karingal Hub!

We loved joining the Seniors Day event at Karingal Hub Shopping Centre, and building meaningful connections with our local seniors.

We had a great time chatting with the community about our Active Life membership, available to over 60s. Plus, there is still time to join in our FREE Seniors Festival classes at PARC, learn more via our blog here: https://parc.peninsulaleisure.com.au/events/seniorsfestival2025/

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