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PARC Customer Satisfaction Survey Results

The results are in! Thank you to our members and guests who completed our recent Customer Satisfaction Survey

Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC. We partner with Swinburne University on our surveys, and they provide us with key themes and metrics.

VIEW SURVEY

Your feedback identified successes, along with areas for improvement. Our priority is always ensuring the users of our Centre have a great experience.

Thank you for taking the time to provide your feedback.

Finally, as we close out 2022, thank you for choosing us to be your place to be active. Have a happy and safe Christmas, we look forward to seeing you in 2023.

With thanks,
The Team at Peninsula Leisure and PARC

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New! Instantly suspend your membership online via the Customer Portal

We’ve made managing your membership easier! From today, Tuesday 11 November, Full Access, Aquatic Access, and Active Life members can now suspend your memberships instantly through your Customer Portal – no forms, no waiting!

☑️ Instantly suspend your membership online
☑️ Manage your own suspension dates
☑️ Start your suspension immediately – no three-day wait

Want to learn how it works? We’ve put together a blog with step-by-step instructions and FAQs to guide you through. Read the full guide here: https://parc.peninsulaleisure.com.au/news/introducing-self-serve-suspensions/

We’re excited to bring you this new feature and hope it makes managing your membership even easier

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New! Instantly suspend your membership online via the Customer Portal We’ve made managing your membership easier! From today, Tuesday 11 November, Full Access, Aquatic Access, and Active Life members can now suspend your memberships instantly through your Customer Portal - no forms, no waiting! ☑️ Instantly suspend your membership online ☑️ Manage your own suspension dates ☑️ Start your suspension immediately – no three-day wait Want to learn how it works? We’ve put together a blog with step-by-step instructions and FAQs to guide you through. Read the full guide here: https://parc.peninsulaleisure.com.au/news/introducing-self-serve-suspensions/ We’re excited to bring you this new feature and hope it makes managing your membership even easier

VICSWIM Summer intensives are back for 2026 🏊

Give your kids a fun, intensive swim program this January at PARC or Pines! Perfect for ages 4–12, these lessons focus on swimming skills and water safety.

🟢 PINES
Week 1: 1: 5–9 January, 8.00am – 3.00pm
Week 2: 12 – 16 January, 8.30am – 1.00pm

🔵 PARC
Week 3: 19–23 January, 8:30am–1pm

Cost: $43 per week (5 lessons included)
Bookings open from 10am this Wednesday 12 November. These spots won’t last!

Visit VICSWIM`s website to secure your child`s spot – www.vicswim.com.au

#PARCfrankston #vicswim #swimminglessons #watersafetyskills #watersafety

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VICSWIM Summer intensives are back for 2026 🏊 Give your kids a fun, intensive swim program this January at PARC or Pines! Perfect for ages 4–12, these lessons focus on swimming skills and water safety. 🟢 PINES Week 1: 1: 5–9 January, 8.00am - 3.00pm Week 2: 12 - 16 January, 8.30am - 1.00pm 🔵 PARC Week 3: 19–23 January, 8:30am–1pm Cost: $43 per week (5 lessons included) Bookings open from 10am this Wednesday 12 November. These spots won’t last! Visit VICSWIM's website to secure your child's spot - www.vicswim.com.au #PARCfrankston #vicswim #swimminglessons #watersafetyskills #watersafety

Let’s talk about women’s health!

Join us for an evening of conversation, expert advice, and empowerment at our Women’s Health Seminar: Perimenopause & Menopause Wellbeing.

Wednesday 12 November, 7:30pm
Chisolm, next to PARC
Free for PARC members

Hear from Nutritionist Ali Tehan and GP Dr Shaminder Kaur, who’ll share practical insights on how to navigate perimenopause and menopause with confidence – from nutrition and energy to medical support and treatment options.

Whether you’re experiencing changes yourself or want to better understand and support the women in your life, this is a must-attend event.

Seats are limited, so secure your spot today! Register and learn more in our blog: https://parc.peninsulaleisure.com.au/events/womens-health-seminar-perimenopause-and-menopause-wellbeing-at-parc/

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Let’s talk about women’s health! Join us for an evening of conversation, expert advice, and empowerment at our Women’s Health Seminar: Perimenopause & Menopause Wellbeing. Wednesday 12 November, 7:30pm Chisolm, next to PARC Free for PARC members Hear from Nutritionist Ali Tehan and GP Dr Shaminder Kaur, who’ll share practical insights on how to navigate perimenopause and menopause with confidence - from nutrition and energy to medical support and treatment options. Whether you’re experiencing changes yourself or want to better understand and support the women in your life, this is a must-attend event. Seats are limited, so secure your spot today! Register and learn more in our blog: https://parc.peninsulaleisure.com.au/events/womens-health-seminar-perimenopause-and-menopause-wellbeing-at-parc/

We are open tomorrow, Tuesday 4 November. 🙌

Head down to PARC for a workout or enjoy some quality time with the family in the water.

🕐 Check out our Centre opening hours on our website, link in bio.

We look forward to seeing you in Centre!

#parcfrankston #melbournecup #melbcup #publicholiday

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We are open tomorrow, Tuesday 4 November. 🙌 Head down to PARC for a workout or enjoy some quality time with the family in the water. 🕐 Check out our Centre opening hours on our website, link in bio. We look forward to seeing you in Centre! #parcfrankston #melbournecup #melbcup #publicholiday

Recent articles
Centre updates

Introducing Self-Serve Suspensions

Self-Serve Membership suspensions for Full Access and Aquatic Access and Active memberships From Tuesday 11 November, Full Access and Aquatic Access members will be able

Read More »
November 10, 2025

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