Peninsula Aquatic & Recreation Centre
News
What's on
Manage Membership
Login
Contact
Join now

PARC
PINES
SKATE
PARC +

Resize text–+=

News

PARC Customer Satisfaction Survey results – October 2024

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC
  • Overall likelihood to recommend PARC
  • Overall Communication Satisfaction
  • Overall Facilities Satisfaction
  • Feelings of safety, comfort and or support from lifeguards
  • op word recall when you think of PARC: FIT FUN FRIENDLY CONVENIENT CLEAN

Areas for focus identified in this survey include availability and access to aquatic facilities, and aquatic specific group exercise classes. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

All news updates

Share this article

Hoop Fever has hit PARC 🏀

It’s nothing but net upstairs in the gym right now. Warm up before your workout and see how many hoops you can get in 60 seconds. Speak with our friendly team in the gym about joining the Swish club.

Warning side effects include fun, laughter and becoming incredibly good at basketball. 😂

#PARCFrankston #gym #Swishclub #Shootyourshot #Warmup #fun #bball

23 1
Open
Hoop Fever has hit PARC 🏀 It’s nothing but net upstairs in the gym right now. Warm up before your workout and see how many hoops you can get in 60 seconds. Speak with our friendly team in the gym about joining the Swish club. Warning side effects include fun, laughter and becoming incredibly good at basketball. 😂 #PARCFrankston #gym #Swishclub #Shootyourshot #Warmup #fun #bball

The look of love on every swimmer`s face this morning. ❤️😂

Welcome back PARC swimmers and lap lane enthusiasts. 🏊

#PARCFrankston #PARCSwim #Poolreopening #Swimming #lapswimmers #Swimschool

113 1
Open
The look of love on every swimmer's face this morning. ❤️😂 Welcome back PARC swimmers and lap lane enthusiasts. 🏊 #PARCFrankston #PARCSwim #Poolreopening #Swimming #lapswimmers #Swimschool

Our big pool is back open tomorrow! 🏊

That`s right, our Main Pool Hall is reopening tomorrow at 5am, one week earlier than planned!

What`s opening?
50m Pool
Learn to Swim & Toddler Pools
Waterslides
Showers are hot!
Café back to normal hours

We can’t wait to welcome back our lap swimmers, PARC Swim families, user groups and Aqua crew to the pool – nice and warm thanks to the new boiler.

Thank you for your patience during this important boiler replacement. We are so excited to welcome you all back! See you in the water.

#PARCFrankston #PoolReopening

32 0
Open
Our big pool is back open tomorrow! 🏊 That's right, our Main Pool Hall is reopening tomorrow at 5am, one week earlier than planned! What's opening? 50m Pool Learn to Swim & Toddler Pools Waterslides Showers are hot! Café back to normal hours We can’t wait to welcome back our lap swimmers, PARC Swim families, user groups and Aqua crew to the pool - nice and warm thanks to the new boiler. Thank you for your patience during this important boiler replacement. We are so excited to welcome you all back! See you in the water. #PARCFrankston #PoolReopening

🏊 We’re reopening the Main Pool Hall early 🏊

Great news. Our Main Pool Hall is reopening one week earlier than planned, on Monday 11 August!

Thanks to the early arrival of parts and a smooth install of our new boiler, we’re getting you back in the water sooner than planned – with warmer, more consistent heating across pools and showers.

What’s back open on Monday 11 August?
🏊‍♀️ 50m Pool – Lap swimming, PARC Swim lessons, Aqua classes & User Groups
💦 Learn to Swim Pool – PARC Swim lessons resume
💙 Waterslides – Fun is back
🚿 Showers – Hot and flowing!
☕ Café – Back to normal hours

What’s still to come:
Aquatic Playground – Reopening Saturday 16 August
Sauna – Reopening Friday 30 August

All other areas of PARC are open and operating as normal.

Questions? Need help?
If your membership suspension was set to end on 18 August but you’d like to return sooner, please get in touch, we’re here to help.

Please see the full blog via the link in bio, or contact us at
member.experience@peninsulaleisure.com.au or 03 9781 8444.

💙 Thank you! Thanks for your patience during this boiler replacement. We can’t wait to see you back in Centre and enjoying a warmer PARC!

30 0
Open
🏊 We’re reopening the Main Pool Hall early 🏊 Great news. Our Main Pool Hall is reopening one week earlier than planned, on Monday 11 August! Thanks to the early arrival of parts and a smooth install of our new boiler, we’re getting you back in the water sooner than planned - with warmer, more consistent heating across pools and showers. What’s back open on Monday 11 August? 🏊‍♀️ 50m Pool - Lap swimming, PARC Swim lessons, Aqua classes & User Groups 💦 Learn to Swim Pool - PARC Swim lessons resume 💙 Waterslides - Fun is back 🚿 Showers - Hot and flowing! ☕ Café - Back to normal hours What’s still to come: Aquatic Playground - Reopening Saturday 16 August Sauna - Reopening Friday 30 August All other areas of PARC are open and operating as normal. Questions? Need help? If your membership suspension was set to end on 18 August but you’d like to return sooner, please get in touch, we’re here to help. Please see the full blog via the link in bio, or contact us at member.experience@peninsulaleisure.com.au or 03 9781 8444. 💙 Thank you! Thanks for your patience during this boiler replacement. We can’t wait to see you back in Centre and enjoying a warmer PARC!

Have you downloaded the Peninsula Leisure Xplor app yet? 📱

Enhance your experience with this helpful aid to the Customer Portal, making it easy for you to manage all your and your family’s activities and bookings at our facilities.

The app features include:
✅ Book single drop-in events – including Group Exercise classes, Splash Island and Skate sessions.
❌ Ability to withdraw from single events if your plans change.
📅 View all your bookings in one place with the Schedules feature.
🙋🏻‍♀️ View personal contact information for yourself and family members in your account.
👨‍👩‍👧‍👦 View membership details and status for you and your family (account).

You can download the Peninsula Leisure Xplor App, from the Apple store or Google Play. For more information, please visit our blog via the website link in bio.

#PARCFrankston #Peninsulaleisureapp #Xplorapp #yourapp #easyas123 #accountmanagement

5 0
Open
Have you downloaded the Peninsula Leisure Xplor app yet? 📱 Enhance your experience with this helpful aid to the Customer Portal, making it easy for you to manage all your and your family’s activities and bookings at our facilities. The app features include: ✅ Book single drop-in events - including Group Exercise classes, Splash Island and Skate sessions. ❌ Ability to withdraw from single events if your plans change. 📅 View all your bookings in one place with the Schedules feature. 🙋🏻‍♀️ View personal contact information for yourself and family members in your account. 👨‍👩‍👧‍👦 View membership details and status for you and your family (account). You can download the Peninsula Leisure Xplor App, from the Apple store or Google Play. For more information, please visit our blog via the website link in bio. #PARCFrankston #Peninsulaleisureapp #Xplorapp #yourapp #easyas123 #accountmanagement

Recent articles

Get in touch

We’d love to hear from you! Please complete the following form and one of our friendly team members will get back to you shortly.

Join now
Facebook Instagram