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PARC Customer Satisfaction Survey results – October 2024

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC
  • Overall likelihood to recommend PARC
  • Overall Communication Satisfaction
  • Overall Facilities Satisfaction
  • Feelings of safety, comfort and or support from lifeguards
  • op word recall when you think of PARC: FIT FUN FRIENDLY CONVENIENT CLEAN

Areas for focus identified in this survey include availability and access to aquatic facilities, and aquatic specific group exercise classes. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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Thanks for having us today Karingal Hub!

We loved joining the Seniors Day event at Karingal Hub Shopping Centre, and building meaningful connections with our local seniors.

We had a great time chatting with the community about our Active Life membership, available to over 60s. Plus, there is still time to join in our FREE Seniors Festival classes at PARC, learn more via our blog here: https://parc.peninsulaleisure.com.au/events/seniorsfestival2025/
There's still time to complete our Customer Satisfaction Survey! 

Our survey will close this Sunday 26 October, and we would love to hear your thoughts on your experiences at PARC. 

The survey should take only around 10 minutes to complete and you will also go into the draw to win 1 of 3 $100 Rebel vouchers. 

Complete the survey here – Link in bio

Thank you for taking the time to provide your feedback. 

#PARCFrankston #Satisfactionsurvey #Haveyoursay
Spa closed tomorrow, Wednesday 22 October

Please be aware that our Spa is closed for maintenance tomorrow, on Wednesday 22 October.
 
The Steam Room, Sauna and Warm Water Pool remain open as normal.
 
W thank you for your understanding.
Have you visited PARC recently? We’d love to hear from you! 💙

Participating in the survey will help us better understand how you use our Centre, help us find more ways to support you, and better improve your experience at PARC. We really value your input. 

The survey will only take around 10 minutes to complete, and an incentive, all completed surveys go into the draw to win 1 of 3 $100 Rebel Sport Voucher! 

Click the link to complete the survey - Link in bio

Thank you for taking the time to provide your feedback. 

#PARCFrankston #Satisfactionsurvey #Haveyoursay
Unplug24
Join us in going off social media for a day on 24 October. 

Next Friday, on Friday 24 October, we are joining Unplug24, a 24-hour break from social media in solidarity with SmackTalk – an organisation founded by local Wayne Holdsworth to honour his son, Mac, and raise awareness around suicide prevention.

Unplug24 encourages us to step away from social media and reconnect offline to:
🔌 Protect mental health
🔌 Raise awareness to prevent suicide
🔌 Support vital education and awareness programs

Last year, more than 134,000 people took part, proving that sometimes the most powerful connection is offline. This year, SmackTalk is aiming to reach over a million participants in Australia and around the world.

Let’s join together and unplug from all social media for the day – at work and at home – to show our support for this important cause.

Register to join now: https://www.unplug24.smacktalk.com.au/ 

 #Unplug24 #smaktalk
Celebrate National Children's Week with a fun day for under 5s! 

Join our 'More People Can Swim' Team on Wednesday 22 October  at Jubilee Park Stadium, where we will be running important, interactive water safety activities for children and parents as part of Frankston City Council's Children’s Week Celebration Event! 

This year’s theme is “Everyone should know about Children’s Rights”. 

 🗓 When: Wednesday, 22 October 
 📍 Where: Jubilee Park Stadium, 83R Hillcrest Rd , Frankston Vic 3199 
 ⏰ Time: 10:00am – 1:00pm 

The event is free but numbers are limited so please RSVP via this link below: 
https://www.trybooking.com/events/landing/1425350

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