New member information
PARC swim members
New member information
PARC swim members
I want to
Welcome to the Peninsula Leisure family!
Congratulations on taking steps for you or your child to feel more active, happy and connected at our facilities.
This area is for all our new members providing you with everything you need to know about your membership and how to make the most of it!
Don’t forget as a PARC member you get access to ALL our facilities and online programs:
We have recently launched a new CUSTOMER PORTAL, making managing your membership and bookings so much easier.
On our portal you will be able to:
- Manage your membership online
- Manage your financial information
- View your child’s/your progression
- Obtain a make up credit and book make up class
As a first step, we recommend visiting the CUSTOMER PORTAL INFO page for instructional videos on how to use the platform and lots of FAQs answered.
Got any more questions?
Before your first visit
If you purchased online (children under 3 years, minimum age 6 months), please book a time to meet with our Sales Consultants at PARC to finalise your membership, including;
- Picking up your wrist access band and parking permit
- Getting a photo for our membership system
- Showing you how to make bookings in the Customer Portal
- Access to a tour around the Centre if you wish
Note: Attendance at a PARC Swim Start (in water assessment) is required for all over 3 years (exc. adults). Contact our friendly customer experience team on 9781 8444 (press extension #3) for any assistance in booking a PARC Swim Start.
Got any more questions?
What to Bring
Your child will need to bring:
- Bathers.
- Towel.
- Pair of goggles.
- Swim cap (optional but is great for protecting the hair and keeping it out of the face).
- Long hair should be securely tied back.
- Shower before entering the pool.
- Membership band.
- Always listen to our Pool Supervision team, our lifeguards are here to keep our facilities and you safe.
- During summer you can also enjoy our outdoor pool at Pines Forest Aquatic Centre.
- Make sure you are familiar with our Watch Around Water policy.
For children in our Tadpole classes (parent in the water), all MUST wear a swim nappy under their bathers. Durable cloth swim nappies with elasticated legs and waist are the preferred option as they are designed to prevent leakage. Whilst disposable swim nappies are a cheap option, they only stay secure in the water for a short amount of time. As we have to close the pool in the event of a faecal incident which in turn disrupts the lessons, it is strongly advised to wear the cloth nappy. These can be purchased from many online retailers as well as here at PARC.
Click here to download the swim calendar with all the term dates!
Where to go
When you arrive at PARC and have your child with you, use your coloured band to go through the turnstiles and head to the changerooms and then to the pool. You will have received an email with the location of your class as well as the teacher name but if in doubt, please see one of our Deck Supervisors in the red shirts on poolside or check the map below that has all the lanes highlighted!
Got any more questions?
When you visit
Free Car parking
Every member receives a car park permit in their welcome pack which gives you 3 hours free of parking at PARC. Make sure you bring this every time you visit and see our reception when it expires. There is also free parking at Pines Forest Aquatic Centre.
Parking costs at PARC
The cost for parking is $2 for 2 hours and $4 for 3 hours. After purchasing a ticket bring the receipt into PARC Reception during your visit for a refund of up to $4 if you’ve forgotten your permit.
Lockers
You will find lockers available throughout PARC and on the pool deck. Your membership band will allow you to access to the lockers for free so you can securely lock your belongings away.
Follow instruction signage at the lockers for access.
Childcare onsite
Parents can relax while they train at PARC, knowing their children are being cared for by qualified childcare educators providing the latest in learning and development in a safe and secure environment.
Cafe delights
Treat yourself to a pre-workout energy booster, post workout smoothie, or grab a healthy snack on the go. Make sure you say hello to our awesome Café crew in your first few visits, we guarantee you it will become a regular part of your PARC routine!
Got any more questions?
Welcome to the Peninsula Leisure family!
Congratulations on taking steps for you or your child to feel more active, happy and connected at our facilities.
This area is for all our new members providing you with everything you need to know about your membership and how to make the most of it!
Don’t forget as a PARC member you get access to ALL our facilities and online programs:
We have recently launched a new CUSTOMER PORTAL, making managing your membership and bookings so much easier.
On our portal you will be able to:
- Manage your membership online
- Manage your financial information
- View your child’s/your progression
- Obtain a make up credit and book make up class
As a first step, we recommend visiting the CUSTOMER PORTAL INFO page for instructional videos on how to use the platform and lots of FAQs answered.
Got any more questions?
Before your first visit
If you purchased online (children under 3 years, minimum age 6 months), please book a time to meet with our Sales Consultants at PARC to finalise your membership, including;
- Picking up your wrist access band and parking permit
- Getting a photo for our membership system
- Showing you how to make bookings in the Customer Portal
- Access to a tour around the Centre if you wish
Note: Attendance at a PARC Swim Start (in water assessment) is required for all over 3 years (exc. adults). Contact our friendly customer experience team on 9781 8444 (press extension #3) for any assistance in booking a PARC Swim Start.
Got any more questions?
What to Bring
Your child will need to bring:
- Bathers.
- Towel.
- Pair of goggles.
- Swim cap (optional but is great for protecting the hair and keeping it out of the face).
- Long hair should be securely tied back.
- Shower before entering the pool.
- Membership band.
- Always listen to our Pool Supervision team, our lifeguards are here to keep our facilities and you safe.
- During summer you can also enjoy our outdoor pool at Pines Forest Aquatic Centre.
- Make sure you are familiar with our Watch Around Water policy.
For children in our Tadpole classes (parent in the water), all MUST wear a swim nappy under their bathers. Durable cloth swim nappies with elasticated legs and waist are the preferred option as they are designed to prevent leakage. Whilst disposable swim nappies are a cheap option, they only stay secure in the water for a short amount of time. As we have to close the pool in the event of a faecal incident which in turn disrupts the lessons, it is strongly advised to wear the cloth nappy. These can be purchased from many online retailers as well as here at PARC.
Click here to download the swim calendar with all the term dates!
Where to go
When you arrive at PARC and have your child with you, use your coloured band to go through the turnstiles and head to the changerooms and then to the pool. You will have received an email with the location of your class as well as the teacher name but if in doubt, please see one of our Deck Supervisors in the red shirts on poolside or check the map below that has all the lanes highlighted!
Got any more questions?
When you visit
Free Car parking
Every member receives a car park permit in their welcome pack which gives you 3 hours free of parking at PARC. Make sure you bring this every time you visit and see our reception when it expires. There is also free parking at Pines Forest Aquatic Centre.
Parking costs at PARC
The cost for parking is $2 for 2 hours and $4 for 3 hours. After purchasing a ticket bring the receipt into PARC Reception during your visit for a refund of up to $4 if you’ve forgotten your permit.
Lockers
You will find lockers available throughout PARC and on the pool deck. Your membership band will allow you to access to the lockers for free so you can securely lock your belongings away.
Follow instruction signage at the lockers for access.
Childcare onsite
Parents can relax while they train at PARC, knowing their children are being cared for by qualified childcare educators providing the latest in learning and development in a safe and secure environment.
Cafe delights
Treat yourself to a pre-workout energy booster, post workout smoothie, or grab a healthy snack on the go. Make sure you say hello to our awesome Café crew in your first few visits, we guarantee you it will become a regular part of your PARC routine!
