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Why am I getting a ‘non-attendance’ email?

At PARC, we want to ensure as many members get access to our group exercise classes as possible. And we need your help.

This week we commenced emailing members who were booked into a Group Exercise class, but were marked as not attended.

If you received this email, it may be because you did not successfully scan in with your band at the turnstiles, or you did not cancel your booking from the class. There may be other reasons as to why you were sent this email, please see the Frequently Asked Questions below if this sounds like you. 

Please scan your band to be marked as attended

One reason you received this email may be because you booked into a Group Exercise class, but you were not marked as attended. In most cases, this is because you did not successfully scan in with your band at the turnstiles. Scanning in with your membership wrist band will automatically attend you to your class.

We ask that you please scan your band, wait for the beep and/or for the light to turn green, and then proceed. Even if the door is open, please remember to scan your band every time to be marked as attended.

How to cancel out of a class

It’s really important to cancel out of a class as soon as you know you cannot attend. We ask that you cancel more than 2 hours before your class, to allow other members the opportunity to join the class.

Please see below links to videos that show you how to cancel out of a class:
View step by step instructions HERE>>
View How To video HERE>>


Thank you to all the members who have provided your feedback since these emails went live. Your feedback has already helped us improve our processes, with changes implemented this week based on your feedback. We are really grateful for your help and ongoing patience.

Below are some common questions we have received since turning on the emails. If your question is not there, please get in touch on the form below – we are here to help! 

I did scan in at the turnstiles, but I still got the email – why?

This could be few a few reasons:

  • Timing of your scan: We ask that you please scan your band before your class at the turnstiles. There is currently a 30 minute timeframe window prior to the class to scan in. This window remains open until the end of class. If you scan after your class has finished, you will not be automatically attended and will receive an email. Please note – the timeframe for scanning has changed from what members may have previously heard. This time change has been made in order to increase the speed of the gates. 
  • Doubles: For anyone attending a double class, you will need to scan each time – one scan per class to be marked as attended. Please use the gym turnstiles, or the turnstiles down in Reception for this process. For double classes, participants must scan before your first class, and after your first class but before your second class. We understand that for Aquatic classes this poses some challenges, we are working through solutions to make this a good process for our members. 

My band didn’t scan

We have had a few members who did receive the email while scanning correctly. In these instances, we have identified a small number of bands not attached to member profiles. If you believe you’ve scanned in properly and on time, please let us know so we can check whether your band is functioning correctly. Please come and see us at Reception and we will test your band and reconnect if needed. 

How do you scan in?

Simply hold the round part of your wrist band to the scanner and wait for the beep and/or the green light before proceeding. Or please ask when you arrive at Reception. 

I can’t see the Schedule to cancel out of my class
My view in the Customer Portal looks different

For those of you who are connected to a ‘Family Account’ in Xplor (where there is more than one contact connected to your contact profile), when you log into the Customer Portal it may look a little different.

Please turn your phone to be horizontal, select the contact whose profile you wish to view. You will then be able to scroll down to the Schedule section to withdraw from a class. Please view the video below for visual instructions on this. 

We appreciate your cooperation and help in ensuring as many members as possible can access our classes.

Thank you for your help


Any questions? We are here to help, please fill out the form below.

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Did you know we have Childcare services to help support you in being active? 🧒

Whether you're swimming laps, working up a sweat in the gym or taking a moment to relax in yoga, PARC's got you covered with qualified childcare professionals to keep your little ones entertained whilst you get the time to focus on your health and fitness. 🏃‍♀️

Our qualified educators provide immersive and diverse learning experiences, and there are two sessions available on weekdays. 

Enrol your little one into Childcare today. Download the forms from our website below. 👇
All Childcare bookings are done via our Customer Portal.

#parcfrankston #childcareworker #workoutyourway #worryfree #gettingitdone
A friendly reminder for our newest Healthy Habits seminar!🚶🍎🏋️‍♂️ 

Our trainers will help you set habits today, to achieve your personal goals tomorrow. This seminar is open to our Full Access members.
In this session we will cover: 
The importance of having lifestyle habits 
How to implement new habits into your lifestyle, with ease 
Why now is the time to set your rhythm! 
Why small daily actions have a big impact long-term! 

Event Details: 
📆 Wednesday 6 March 
🕔 6 – 7pm 
📍PARC Childcare 
Open to Full Access members 

Spaces are limited. Bookings open now via your Customer Portal under the “Group Exercise Classes” button.
#parcfrankston #healthyhabitspayoff #healthyhabitsforall #frankstoncity #healthymelbourne
PARC is open this Labour Day Public Holiday. Come down for a workout or a some fun in the pools with the family. 

Centre hours: 7am-7pm
Waterslide open: 10am – 6pm
Cafe hours: 8am – 5pm
Childcare: Closed
Group exercise: reduced timetable, see the Customer Portal for class details and to book in. 

Our sister site PINES is also open from 8am-6pm.
We look forward to seeing you in Centre! 
Join us for a breakfast at PINES this International Women's Day! 

International Women's Day is recognised each year on the 8th of March to acknowledge and celebrate women's social, economic, cultural and political achievements. 

To celebrate IWD this year, we are excited to host a free breakfast at PINES for our community. Head down for a morning swim and enjoy a yummy breakfast with the PINES team. 

📆 When: Friday 8 March
🕖 Time: 7am-8.30pm
📍 Where: PINES 

We look forward to seeing you there! 

#parcfrankston #pinesfrankston #iwd #celebratingwomen
Have you heard about our Free Family Friday's at PINES?🌊☀️😎

At PINES every Friday night from 4pm to 7pm, we have free entry and a free sausage sizzle. 🌭🌭🌭

It's such a great way to spend a nice sunny afternoon with the family!

So come on down, have some fun and have a splash with your family tonight!
#parcfrankston #pinesfrankston #sausagesizzle #freefamilyfun
Interested in teaching the newest generation of swimmers?

Then our STAR swim program may be the right fit for you! ⭐️⭐️⭐️

The PARC Swim STAR Program offers selected participants the opportunity to start their swimming teacher qualification. With regular swim teacher pathways costing up to $600, the STAR Swim Program is a great option for those looking to start out as a swim teacher!

To apply, complete an Expression of Interest form on our website and attend the STAR Program information night:
Date: Tuesday 12 March 🗓
Time: 5.30pm-7.00pm ⏰
Where: PARC Childcare 🏫
Expressions of interest close on Tuesday 12 March at 5.00pm. 

To find out more about our PARC STAR swim program or complete an Expression of Interest form, head to the link below:

#PARCFrankston  #swimteacher #learntoswim #teachingswimming #paidcourse

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