We are thrilled to introduce you all to our brand-new inflatable obstacle course, Splash Island! In this blog we cover everything you need to know before you explore Splash Island. Read on for booking info, frequently asked questions, and where to go for help.
What is Splash Island?
Splash Island is our new inflatable obstacle course. It is a floating circular course, made up of different modules for balancing, climbing, jumping and sliding.
How much does it cost to ride Splash Island?
A fee of $6.50 applies to each individual per session. This fee does not include the Centre entry fees, which will also need to be paid at arrival.
Do I need a book to go on Splash Island?
Yes, bookings are required for Splash Island sessions. Bookings will open three days prior to the session. Please note – Age and ability limits apply. Payment is nonrefundable, and bookings cannot be altered or cancelled.
How do I book a ride on Splash Island?
All bookings can be made via our Customer Portal, Xplor. To book, complete the following steps, or watch our How-to video below.
- Login to our Customer Portal or create an account by clicking this link.
- Once your account is created, hover over ‘Book’
- Select ‘Book Splash Island’ from the drop down
- Find your session.
- Select ‘BOOK NOW’
- This will take you to a page with further information on this class and format. Select ‘BOOK NOW’ again. You can book 3 days in advance.
- Tick the family member you would like to book into this session, or create a new family member with ‘Quick Registration’. Select Next.
- Confirm the payment type. Select Next.
- Place your order to book in and finalise. You will be taken to a ‘Thank you’ page so that you know you are all booked in!
- A confirmation email will also be sent to you.
Watch the HOW TO BOOK video here:
Link: https://www.youtube.com/watch?v=Y65O70qj8Bg&feature=youtu.be
Can I change or cancel my Splash Island booking?
Bookings can be withdrawn up to 2 hours before your booking and payment will be credited to your Xplor account only. To withdraw from a Splash Island session, please call our friendly team Customer Experience team on 03 9781 8444.
What is the ability test?
Safety is our priority. Our staff will guide inflatable users through an in water test to assess their swimming abilities and ensure they are safe to enjoy the inflatable. If users do not pass the ability test, they will not be permitted to ride the inflatable. Refunds will not be given if a user fails the ability test.
Do I need a lifejacket on Splash Island?
Yes, lifejackets must be worn on the Splash Island inflatable.
What time should I arrive for my Splash Island booking?
Splash Island users must be checked in and ready to receive their safety briefing 10 minutes prior to the start of their session. We recommend arriving at the Centre a minimum of 30 minutes before your Splash Island session to allow time for parking, entry and check in. If you are late to the safety briefing you will not be permitted on the inflatable.
How long are Splash Island sessions?
Each Splash Island session is 30 minutes long, and has a maximum capacity of 40 people.
Will the Splash Island inflatable run every day of the school holidays?
Splash Island will run weekdays on during school holidays, excluding public holidays. We recommend checking our School Holiday program for days and times that Splash Island will be available here.
When will Splash Island be in the pool for the January 2024 School Holidays?
- Date: We will be running four 30-minute sessions throughout the January School Holidays, starting Monday 6 January – Sunday 26 January.
- Time:
- Weekdays: 11:00am – 3:00pm (last session 2:30pm)
- Weekends: 1:00pm – 4:00pm (last session 3:00pm)
- Cost: $6.50 per person (in addition to your usual pool entry)
- Bookings: Bookings are essential and open 3 days prior to session. You can book via our Customer Portal here. Please note – Age and ability limits apply. Payment is nonrefundable, and bookings cannot be altered or cancelled.
I am visiting the Centre as a spectator, do I need to pay an entry fee?
Yes, a fee of $3.70 applies to all spectators. Our Watch Around Water Policy must also be adhered to.
What are the Terms and Conditions of using Splash Island?
Please refer to our full Terms & Conditions under item 4, Aquatic Facilities. Below is a summary of the most important conditions:
- Payment is required at the time of booking. Please note that this payment does not cover Centre entry fees, which must be paid upon arrival.
- Payment is nonrefundable and bookings cannot be altered.
- The minimum age for inflatable users is 6 years and over, and a minimum height of 110cm.
- Children aged between 6 – 10 years must be actively supervised while using the inflatable.
- Lifejackets provided by PARC must be worn on the inflatable at all times.
- Please arrive at the Centre at least 30 minutes before your booking time. You’ll need to be checked in and ready for a safety briefing 10 minutes before your inflatable session. If you are late for the safety briefing you will not be permitted to ride with no refunds.
- A $3.70 entry fee applies to all spectators.
- An ability test will be performed prior to your ride, should you fail this test, you will not be permitted to ride with no refunds.
I need help / I have a question about Splash Island or my Splash Island booking
We are here to help. Please call the Centre on 03 9781 8444 or email info@parcfrankston.com.au and we will assist!
Have fun exploring Splash Island!
