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PINES Customer Satisfaction Survey 2025

Little girl playing in PINES toddler pool playing with a 'I heart PINES' beach ball

Have you been to PINES outdoor pool this summer season? We want to hear from you!  

You are invited to participate in our PINES Customer Satisfaction Survey. This survey should take between 4 and 6 minutes to complete and is available until Sunday 16 March 2025.  

Confidentiality
This survey is being conducted by Swinburne University, and all responses will be treated in strictest confidence. 

Prize draw
As an incentive, all completed surveys go into the draw to WIN a $100 Rebel Sport Voucher! To be in the draw to win, you will need to provide preferred contact details at the end of the survey and the winner will be notified by email. 

Thank you for taking the time to provide your open and honest feedback. By participating you’re helping us to better improve our services and facilities.

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Try our seated 10 and Done Workout at home! 🪑

Part of our 10 and Done series, a collection of free guided activities available on our 30-20-2 Digital Hub!

Enjoy this 10-minute, equipment-free guided workout. Mostly seated and easy to follow, it’s a great way to get moving at your own pace and add a little more movement to your day!

Head to the link in our bio to visit our 30-20-2 Digital Hub for the full 10 minute video ⭐️

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Try our seated 10 and Done Workout at home! 🪑 Part of our 10 and Done series, a collection of free guided activities available on our 30-20-2 Digital Hub! Enjoy this 10-minute, equipment-free guided workout. Mostly seated and easy to follow, it’s a great way to get moving at your own pace and add a little more movement to your day! Head to the link in our bio to visit our 30-20-2 Digital Hub for the full 10 minute video ⭐️

Raft Waterslide closure 🚧
Monday 9 November – Friday 13 November

Please note that both Raft Waterslides will be closed for important maintenance works from Monday 9 November, with planned reopening on Friday 13 November.

We appreciate your understanding and patience as we complete these important works.

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Raft Waterslide closure 🚧 Monday 9 November - Friday 13 November Please note that both Raft Waterslides will be closed for important maintenance works from Monday 9 November, with planned reopening on Friday 13 November. We appreciate your understanding and patience as we complete these important works.

We`re open today for Cup Day from 7am – 7pm 🏊

Come down with the family for a swim or get your workout in!

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We're open today for Cup Day from 7am - 7pm 🏊 Come down with the family for a swim or get your workout in!

PINES IS A FINALIST!
Pines Forest Aquatic Centre has been named a Finalist in the 2026 Frankston & Mornington Peninsula Business Excellence Awards in the Community Impact & Engagement category!

We’re so proud to be recognised because we know Pines is more than a place to swim. It’s a place where our Frankston community comes together, to be active, happy and connected.

PEOPLE`S CHOICE AWARD
As a Finalist, we also have the chance to win the People’s Choice Award – and we need YOUR help!

💙 Love your local pool?
💦 Enjoy our free community events?
☀️ Have special memories of summer at Pines?
We’d love you to show your support and help our much-loved Pines Pool.

HOW TO VOTE
1️⃣ Head to the link in our bio
2️⃣ Fill in your details.
3️⃣ Select Pines Forest Aquatic Centre (Peninsula Leisure) from the drop-down menu and hit submit!
A huge thank you to our amazing team and our Pines community.

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PINES IS A FINALIST! Pines Forest Aquatic Centre has been named a Finalist in the 2026 Frankston & Mornington Peninsula Business Excellence Awards in the Community Impact & Engagement category! We’re so proud to be recognised because we know Pines is more than a place to swim. It’s a place where our Frankston community comes together, to be active, happy and connected. PEOPLE'S CHOICE AWARD As a Finalist, we also have the chance to win the People’s Choice Award – and we need YOUR help! 💙 Love your local pool? 💦 Enjoy our free community events? ☀️ Have special memories of summer at Pines? We’d love you to show your support and help our much-loved Pines Pool. HOW TO VOTE 1️⃣ Head to the link in our bio 2️⃣ Fill in your details. 3️⃣ Select Pines Forest Aquatic Centre (Peninsula Leisure) from the drop-down menu and hit submit! A huge thank you to our amazing team and our Pines community.

PINES is open for the 2026/2027 season! 🥳

Come on down for a swim, and to celebrate the season open! Can`t wait to see you there 🤩

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PINES is open for the 2026/2027 season! 🥳 Come on down for a swim, and to celebrate the season open! Can't wait to see you there 🤩

10 and Done: A moderate workout for beginners! 💪

Introducing our 10 and Done workouts; guided activities that are designed to help you meet your 30-20-2 goals. Whether you’re after something light, something that gets your heart pumping, or strength exercises to build a stronger body, we have workouts to suit your needs.

These workouts suit every fitness level, and all activities can be done at home, in the park, or wherever suits you. Head to the link in our bio to visit the 30-20-2 website, and try all of our 10 and Done workouts!

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10 and Done: A moderate workout for beginners! 💪 Introducing our 10 and Done workouts; guided activities that are designed to help you meet your 30-20-2 goals. Whether you’re after something light, something that gets your heart pumping, or strength exercises to build a stronger body, we have workouts to suit your needs. These workouts suit every fitness level, and all activities can be done at home, in the park, or wherever suits you. Head to the link in our bio to visit the 30-20-2 website, and try all of our 10 and Done workouts!

Celebrate the season open with us! 🎉

To welcome back our incredible community, our sister Centre PINES is kicking the season off with a splash with two fun events.

☀️ Join us for our first Free Family Friday of the season on Friday 6 November. Enjoy free entry between 4pm-7pm and a yummy free sausage sizzle.

🏊 We’re welcoming back our lap swimmers with a free breakfast on Thursday 12 November. Head down between 7.00am-9.00am and enjoy an egg and bacon roll and hot drink (first 50 drinks) on us after your morning swim.

We look forward to celebrating kicking off the season with you!

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Celebrate the season open with us! 🎉 To welcome back our incredible community, our sister Centre PINES is kicking the season off with a splash with two fun events. ☀️ Join us for our first Free Family Friday of the season on Friday 6 November. Enjoy free entry between 4pm-7pm and a yummy free sausage sizzle. 🏊 We’re welcoming back our lap swimmers with a free breakfast on Thursday 12 November. Head down between 7.00am-9.00am and enjoy an egg and bacon roll and hot drink (first 50 drinks) on us after your morning swim. We look forward to celebrating kicking off the season with you!

Just a reminder that we are open on Cup Day!
Come down with the family for a swim or get your workout in 💪🏊

Tuesday 3 November Hours:
🕐 Centre: 7am – 7pm
🛝 Waterslides: 10am – 6pm
☕️ Café: 8am – 5pm
🏊 PARC Swim: No lessons
🏋️‍♀️ Group Exercise: Reduced timetable — book your spot via the Customer Portal or the Peninsula Leisure Xplor app.

Come down for some public holiday fun! We can’t wait to see you in the Centre!

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Just a reminder that we are open on Cup Day! Come down with the family for a swim or get your workout in 💪🏊 Tuesday 3 November Hours: 🕐 Centre: 7am – 7pm 🛝 Waterslides: 10am – 6pm ☕️ Café: 8am – 5pm 🏊 PARC Swim: No lessons 🏋️‍♀️ Group Exercise: Reduced timetable — book your spot via the Customer Portal or the Peninsula Leisure Xplor app. Come down for some public holiday fun! We can’t wait to see you in the Centre!

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