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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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POV You join us for a Body Attack class! 🏃🏻‍♂️ 

Body Attack is a high intensity cardio session that mixes running, lunging and jumping with strength exercises. You’ll leave feeling strong and energised. 💪🔥 

Join us for a class:
Wednesdays, 5:35pm 
Thursdays, 9:25am 
Saturdays, 8:20am 
Sundays,  8:20am 

Book your spot through the Peninsula Leisure Xplor app or Customer Portal via the link in bio.

#PARCFrankston #Bodyattack #FrankstonFitness #lesmillsbodyattack #lesmillstribe #groupexerciseclass #groupexerciseclasses #frankston #frankstoncity
Important Centre Update:  Main Pool Hall Closure 
Thursday 31 July, back open on Monday 18 August

Please be advised that the entire Main Pool Hall is closed from today - Thursday 31 July to Monday 18 August to allow for essential, unplanned boiler replacement works. During this period, there will also be no hot water to the showers Centre-wide. 

The Warm Water Pool and Spa remain operating as normal. Please visit our website to learn more about these works and impacted services during this time - link in bio

If you would like to suspend your membership or extend your suspension for the closure period, you can do so via our website - link in bio

Thank you for your continued support. We appreciate your understanding and patience as we carry out this important replacement. We look forward to welcoming you back to a warmer PARC Main Pool Hall from Monday 18 August.
This or that at PARC 🔄

Join our trainers as they show you some alternatives to some of our favourite exercises. Whether you're looking to change up your routine or try something new, our friendly Gym staff are always here to help.

Comment below any other exercises you want alternatives for!

#PARCFrankston #ThisorThat #Exercisealternatives #happytohelp
Important Centre Update:  Main Pool Hall Closure 
Thursday 31 July, back open on Monday 18 August

Please be advised that the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August to allow for essential, unplanned boiler replacement works. During this period, there will also be no hot water to the showers Centre-wide. 

One of the most important systems in our facility is the boiler system, which heats our pools and showers. Unfortunately, we recently experienced an unexpected fault that impacted heating water. As a result, we’re fast-tracking a major replacement to this critical system to restore full comfort and ensure long-term reliability. To safely complete these works, the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August.

The Warm Water Pool and Spa remain operating as normal.

Please visit our website to learn more about these works and impacted services during this time: https://parc.peninsulaleisure.com.au/alerts/important-centre-update-main-50m-pool-closure-30-june-27-july/ 

If you would like to suspend your membership for the closure period, you can do so via our website: https://bit.ly/4b35AsV Suspensions used will not go towards members’ allowable suspensions days. 

Thank you for your continued support. We appreciate your understanding and patience as we carry out this important replacement. We look forward to welcoming you back to a warmer PARC Main Pool Hall from Monday 18 August.

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