Updated 8 August, 1pm

Great news! PARC’s Main Pool Hall is reopening early on Monday 11 August

We’re thrilled to share that the Main Pool Hall will reopen one week earlier than planned, on Monday 11 August!

Thanks to a smooth and speedy installation of our brand-new boiler system, we’ve been able to bring the reopening forward and get you back in the water sooner.

We’re reopening one full week earlier than planned thanks to the early arrival of parts and the smooth installation and commissioning of our new 600-kilowatt boiler. This upgraded system will provide more consistent heating across our pools and showers.

SERVICES:

What’s reopening on Monday 11 August?

• 50m Pool – lap swimming, PARC Swim, Aqua classes and user groups return
• Learn to Swim Pool – PARC Swim returns
• Waterslides – fun is back!
• Showers – are hot and flowing
• Café – back to normal hours (8am – 7pm weekdays, 8am – 5pm weekends)

What’s reopening later?

• Aquatic Playground – repaint works remain on track to finish in time for planned reopen on Saturday 16 August
• Sauna – The Sauna is also closed for tiling upgrades, with a planned reopen on 30 August.

What’s already open?
All other areas of the Centre, including the Warm Water Pool, Spa, Gym, Reformer Studio, and Group Exercise Rooms, continue to operate as normal.

What does this mean for me?

I’m a Full Access or an Aquatic Access Member

• We are back to normal operations from Monday 11 August.
• Lap swimming is back!
• Showers are hot.
• If your suspension was due to end on 18 August and you wish to come back sooner, please email member.experience@peninsulaleisure.com.au or call 03 9781 8444.

I’m a PARC Swim Member

• All PARC Swim lessons, in both the 50m and Learn to Swim Pools, are back from Monday 11 August.
• PARC Swim members were not charged for the period of the closure.

I’m part of a User Group

• We are working with our main group contacts directly.
• Please look out for communications from your group as to when sessions are back at PARC.

Thank you for your understanding

We’d like to thank you all for your patience and support during this important boiler replacement. We know these pool closures have been disruptive, and we can’t wait to welcome you back to a warmer, more comfortable PARC!

If you have any questions, please get in touch with us at member.experience@peninsulaleisure.com.au

The PARC Team

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Updated 28 July, 5pm

Important Closure Notice: Main Pool Hall Closure – from Thursday 31 July, back open Monday 18 August

Dear PARC Members and Users,

Please be informed that the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August to allow for essential boiler replacement works. During this period, there will also be no hot water to the showers Centre-wide.

One of the most important systems in our facility is the boiler system, which heats our pools and showers. Unfortunately, we recently experienced an unexpected fault that impacted heating water. As a result, we’re fast-tracking a major replacement to this critical system to restore full comfort and ensure long-term reliability.

To safely complete these works, the entire Main Pool Hall will be closed from Thursday 31 July, reopening on Monday 18 August.

Why is this work necessary now?

Following recent challenges with our existing boiler system this week – which led to cooler pool temperatures and cold showers – we are bringing forward a major boiler replacement. This essential work needed to be done at some point in the near future, but the recent issues have made it necessary to bring the timeline forward. It is very unfortunate that this has fallen on the back of a planned closure period.

The new boiler system has been selected for its reliability, energy efficiency, and rapid installation timeframe. Once operational, it will provide greater consistency in water temperature across our pools and showers.

When is the closure period?

The entire Main Pool Hall will be closed from Thursday 31 July, reopening Monday 18 August.

During this time, cold showers only will be available.

What services are impacted?

CLOSED: During this time, the main hall aquatic space, including the 50m pool, Learn to Swim pool, and splash park, and waterslides will be closed. The Sauna is also closed for tiling upgrades, as planned.

IMPACTED: It is important to note, that during this time, boilers will be turned off and therefore there will be no warm water flowing through to the shower. Cold showers only will be available.

OPEN: Our Warm Water Pool, Café, health and wellness facilities, and group exercise classes will remain available.

What this means for me?

• I’m a Full Access Member
  • As normal, you have access to all your usual Group Exercise classes and the gym.
  • You also have access to the Warm Water Pool Hall, including the Spa and Steam Room.
  • Cold showers only will be available.
  • If you would like to suspend your membership during the closure, or extend your suspension, you can do so via our website. Suspensions used will not go towards members’ allowable suspensions and won’t impact the suspensions rules.
  • Remember, Full Access members have PARC Plus Full Access included as a membership benefit. Learn more about this benefit and sign up here.
• I’m an Aquatic Access Member
  • As normal, you have access to the Warm Water Pool Hall, including the Spa and Steam Room.
  • Cold showers only will be available.
  • If you would like to suspend your membership during the closure, or extend your suspension, you can do so via our website. Suspensions used will not go towards members’ allowable suspensions and won’t impact the suspensions rules.
  • Did you know you also have free access to PARC Plus Community Access? PARC Plus is our online exercise platform that allows you to be active where and when it suits you. Learn more and sign up here.
• I’m a PARC Swim Member
  • For the closure period, no PARC Swim lessons will run.
  • All PARC Swim members will not be charged for this period.
• I’m part of a User Group
  • We are working with our main group contacts directly.
  • As normal, if you would like to suspend, you can do so via our website.

Thank you for your patience

We appreciate your understanding and patience as we carry out these important works. Replacing our boiler system is a crucial step in ensuring reliable pool and shower temperatures, and delivering a more comfortable experience for all. We look forward to welcoming you back to a warmer PARC from Monday 18 August.

Thank you for your continued support.

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Updated 28 July, 10am

Important Centre Update: Pool Temperature & Shower Access

We are pleased to advise that our 50m pool is back open, and our tiling upgrade in this area is now complete!

While we’re thrilled to have our main pool looking great and safely back in action, we want to keep you informed about impacts across PARC programs and services.

We’ve unfortunately encountered an unexpected and unrelated issue with our boiler system. This is impacting two key areas, seeing:

• Cooler water temperatures in both our 50m and Learn to Swim pools, and
• No hot water available in the Centre’s showers.

Here’s everything you need to know:

50m Pool – Open (but a little cooler!)

• Great news – our 50m pool is open for lap swimming and recreation!
• Due to the boiler issue, the water is cooler than usual, sitting around 25°C. While it’s perfectly safe to swim, it might feel a little fresh.
• All Aqua Group Exercise classes will remain in the Warm Water Pool, for now.

Cold Showers – Centre-wide

• Due to the same boiler issue, there is no hot water to any showers across the Centre.
• Showers will remain cold water only until at least end of day Friday 1 August. We’ll provide updates as soon as this changes.

Learn to Swim (LTS) Pool & PARC Swim Program

• The LTS Pool is open for recreational use.
• Afternoon PARC Swim classes in the LTS pool will continue as normal.
• Morning classes in the LTS pool and 50m pool are cancelled until the end of the week due to the lower than usual water temperature.
• We’ll keep a close eye on the temperature and provide a programming update on Friday for the weekend classes.
• Please check your Customer Portal and/or email in the first instance if you are unsure as to whether your class has been impacted this week. 

Aquatic Recreation

• Waterslides: Operating as normal all week
• Aquatic Playground: Closed until at least end of day Friday 1 August. 
• User Groups & Bookings: We’re reaching out directly to all user groups with the latest info on water temperature and shower access. Groups will have the option to proceed with bookings or reschedule.

SUMMARY: What services are impacted?

What does this mean for me?

I’m a Full Access or Aquatic Access Member

If you would like to suspend your membership, or extend your suspension, you can do so via our website. Suspensions used will not go towards members’ allowable suspensions and won’t impact the suspensions rules.

I’m a PARC Swim Member:

• PARC Swim members with classes in the 50m pool: will not have scheduled classes until at least Saturday 2 August. All members with classes in the 50m pool will not be charged during this time.

• PARC Swim members with classes in the Learn To Swim pool in the MORNING: will not have scheduled classes until at least Saturday 2 August. All members with classes in the 50m pool will not be charged during this time.

• PARC Swim members with classes in the Learn To Swim pool in the AFTERNOON: will continue as per normal.

Thank you for your patience

We truly appreciate your understanding and patience as we work to restore full functionality across our facilities. These challenges have come at the tail-end of a major upgrade, and while frustrating, we’re confident we’ll be back to full service soon.

Please stay tuned to our socials, website alerts, and Centre signage for the latest updates – and as always, feel free to chat to our team if you have any questions.

For any questions, please speak to a member of our team or email us at member.experience@peninsulaleisure.com.au.

The PARC Team

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Updated 27 July

50m Pool reopening Monday 28 July. Water will be cooler than usual. 

We are very pleased to confirm that our 50m pool will reopen, as planned, on Monday 28 July from 5.00am.

Thank you for your patience over the past four weeks while we carried out essential tile replacement works in our main pool. We’re pleased to share that the project has been completed on schedule, and the 50m pool bulkheads are now looking fantastic – safer, upgraded, and more enjoyable for all our members and guests.

However, as previously shared below, we’ve experienced an unexpected and separate issue with our boiler system, which means the water won’t be at its usual warm temperature just yet. While it is safe to swim, it will feel noticeably cooler than normal.

What does this mean for me?

• The 50m pool is open from Monday, 28 July, for lap swimming and recreational use.
• The water is a few degrees cooler than usual, and may not suit all swimmers.
• Programming in the 50m pool is on hold, including: PARC Swim lessons (for classes scheduled in the 50m pool on Monday 28 and Tuesday 29 July) and Aqua Group Ex classes (these will continue in the Warm Water Pool).

We’re working hard to bring the water temperature back to normal, and are aiming to resume usual programming from Wednesday 30 July. We will keep you updated here, and on socials as the temp rises! 

Thank you again for your understanding and continued support over the past 4 weeks while we completed these important tiling works, the improvements are significant and we are really excited to welcome you all back to lap swimming at PARC. 

With thanks, Your PARC Team

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Update: Dated 25 July

50m Pool Reopening Update – Water temperature cooler than usual

As you know, the 50m pool has been closed for the past four weeks for essential tile replacement works. These works are now complete, which is great news, and they look and feel sensational.

However, we’ve unfortunately encountered an unexpected and unrelated issue with our boiler system. This is delaying our ability to bring the pool water back up to ideal temperature in time for the planned reopening on Monday 28 July.

Our Facilities Team is working closely with specialist contractors to resolve the issue as quickly and safely as possible.

What does this mean for me?

We’re still aiming to reopen the 50m pool on Monday for lap swimming and recreational use, but please be aware that we expect the water will be a few degrees cooler than usual.

To ensure everyone’s comfort and safety, we’ve made the decision to pause all programming in the 50m pool for the time being. This includes:

• PARC Swim lessons (classes on Monday 28th and Tuesday 29th in the 50m pool only)
• Aqua Group Ex classes (these will remain in the Warm Water Pool)

We’re hopeful that the temperature will warm up for mid-week, and that usual programming can resume from Wednesday 30 July.

Thank you for your continued patience and support. We’ll provide updates here and on our social channels as soon as we know more.

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Update: Dated 18 June

Closure Notice: The 50m Pool will be closed from Monday 30 June – Sunday 27 July 

What services are impacted? 

• CLOSED: Over the period, only the 50m pool will be closed.  
• IMPACTED: Cafe closing at 4pm. For the period of the pool closure the Cafe will be closing at 4pm. If you normally grab a post workout or lesson snack, please make other arrangements. 
• OPEN: All other aquatic facilities will remain open, including the Learn to Swim Pool, Warm Water Pool Hall, Waterslides and Aquatic Playground. Importantly, this means that PARC Swim lessons in the 50m pool will not run.

Read about the pool closure and what it means for our members and guest via our blog here.

Thank you for your patience 

We appreciate your understanding and patience as we complete these essential works.  These improvements are designed to provide a safer, more enjoyable environment for all our members and guests.  

For the most up to date information on the ongoing tiling replacement works, please refer to our blog here.